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J L.

Contributor Level

Total Points
1

1 Review by J

  • Extreme Restraints

1/12/14

If everything works, this site is good. But when it fails? Oh, boy do they suck.

Like DL. Below I ordered some items and chose the standard shipping, but when I looked at my receipt the site had changed it to express. Now I know that I didn't choose wrong because I was extremely careful about my choice because the same thing happened to me in September 2013, but I thought it was my fault back then.

So twice the site has changed standard shipping to express shipping at the last stage of ordering. And since you don't get a confirmation screen there is no way to stop is.

As soon as I noticed this I emailed them and asked them to change the shipping option. The answer I got was that this was not possible. I then asked them to cancel the order. This wasn't possible as well.

I then tried to get their "customer service" to acknowledge that there is a fault on their site (no such luck) and to refund me for the shipping charges. After fighting with them for a week I get told that I'd get store credit. That was a week ago and I've still not seen any store credit.

Oh, and since UPS sucks as well I haven't gotten my package yet and it would have been faster with standard shipping.

When Extreme restraints have your money they don't care $#*! about you. I would stay away from this company if I where you and go shop somewhere that cares about you as a customer.

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Customer-Service M.

Dear J. L.,

We are sorry to hear your experience was not a positive one. We take pride in the products we sell and do our best to provide the best possible customer service. Due to our privacy policies, I am unable to discuss your particular issue on this open forum and welcome the chance to discuss your order with you.

To aid us in looking into this issue further, would you please e-mail us your order number & any pertinent details at: customerservicemanager at extremerestraints.com (replace “at” with@)?

We look forward to hearing from you and resolving this for you. Again, we are sorry for the inconvenience.

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