In summary, I cannot get a real customer service employee of Priceline on the phone to help me, just people who do a fine job a reading scripts. Any company who cares about customer service and the way they are percieved would at least consider my situation and have a discussion about it instead of having contractors read me a script that doesn't quite apply to my issue. Because of the bad experience with PRICELINE and my wasted energy, time, and money I will not reccomend anyone book through them, unless you don't mind risking booking / payment issues that may never be resolved.