Jim S.

However, they had the part I needed. No phone number. Slow to respond to email. Only used out of desperation.

I do not do business with companies that are not transparent. I will not EVER provide my Paypal account information or Credit Card number UNTIL I SEE A FINAL PRICE that includes Shipping and Handling.

It's no wonder these folks can continue to advertise on mega radio stations. They are fleecing the customers just to pay for their ads!

I'm going to start with one star. If things improve, I may elevate it. It is now March. Total time waiting to date = 100 days.

First and foremost, please understand that this company is not based in the USA. There is nowhere in the ordering process or the "About Us" tab that has any information on the organization of the company or its headquarters. NOTHING indicates that your order will ship from China or from any other country. When shipping options are selected, free shipping is available, but tracking costs $2 and insurance is also extra. If I knew my order would be shipped from China, I would have certainly rather spend $2 on tracking than $1.84 on insurance.

After contacting customer no-service, I was told (through an elaborate click here, click there internet based messaging system rather than just to reply to my email) that I could expect it "up to" 25 days after my order. Well, they sent me that reply 29 days after my order. On a positive note, it was shipped two days after it was ordered, but I still haven't received it.

Note in reply to response below: Dear dresslily, please understand that customer service is not defined by the speed of reply, rather, by the quality of the reply. Your response was simply as I stated. No offer for refund until this review was posted. But you can go ahead and blame my post office. By the way, how does one claim insurance that I paid for without a tracking number? And it is inflame, not inframe.

I did find on the check out page where it said you can 'calculate' your expected arrival date by adding processing time, packing time, and shipping time. However, other than the shipping time noted (15-20 from China to US) no other data is provided/shown for how long processing and packing (2 days combined for me) takes.

Though this wasn't an issue for me, others have noted that out-of-stock items are not clearly identified and Dresslily will split your order without an opportunity for the buyer to change their mind. In other words, items that are not available are sold just as readily as items that are.

I don't care about stuff being made in China (up for debate after reading some of these reviews, but I'll save judgement for when/if I receive my order), but I no longer buy direct from China on eBay or anywhere else I know to be doing so.

Finally, BEWARE of positive reviews on this site. Don't trust 5 (or 1) star reviews that are only a sentence or two with no specific details. I found at least 10 "new members" who all joined within weeks of each other and guess what? They all got VERY HELPFUL reviews at around the same time. Someone is obviously stacking the deck to protect this company. All I can say is that I hope my financial information is secure (I used PayPal). I am truly getting very worried. If ever there was a time to use a virtual credit card number, this website probably qualifies first.