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jim p.

Contributor Level

Total Points
86

1 Review by jim

  • FactoryOutletStore.com

4/18/15

WE ordered a Minn Kota Riptide trolling motor and foot pedal from this company with the guarantee of 30 day returns. Well it wasn't the correct items for our boat and we returned them at a cost of 82.00 for shipping. When they were returned we tried to get credit and was denied until they had time to examine unopened boxes? We disputed with our CC company and they held the charges until a credit was received. We didn't realize the credit was 185.58 short, until today. I called and the Indian woman said sorry too bad the 15% stocking fee is on the website and we recharge the shipping too? None of this adds up, I asked for the 82.00 we paid to return the items and she said contact your CC company. We ordered by phone and the Indian man said returns no problem, no mention of restocking or shipping charges being deducted. We reordered the correct items thru a local business and all is well. I say never use this company unless you are sure of what you want and the technical help and CS is Indian :( Please do not think I'm predigest, I have Indian friends, they do not have good customer service.

jim Has Earned 6 Votes

Jim P.'s review of FactoryOutletStore.com earned 6 Very Helpful votes

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