I've purchased several batteries from LaptopBatteryLife in the past and had no issues... until now. The last one I purchased stopped working after three months. Since it was still under warranty I thought no problem. Just return it and get a replacement like their website states. Well surprise, surprise. NO CUSTOMER SERVICE. No phone # to call, no response from numerous e-mails, no response from their "have a question, we'll get back to you in minutes" and no live chat even though you click on a button that states "online now." I will be contacting PayPal and the BBB. DO NOT BUY from this site!