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Received broken tripod. Want to replace it. Support wants me to send them a picture. Why can't I just return it for a replacement. IT"S BROKEN AND WAS WHEN I OPENED IT>
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Hi Jim. First I'd like to apologize on the broken tripod you received from us. Product quality is very important, and we only ask for pictures so we can circle back with our suppliers to ensure that issues like this never happen again.
With that said, we are still more than happy to continue assisting with the refund. Please respond to our last email so we can continue the process. If you can't provide a picture, that's not a problem. We just ask for a photo to help figure out what happened during shipment so we can prevent future issues such as this. Thanks for giving us the opportunity to make it right!