I ordered a USC shirt and a pair of USC socks from the deceptive fanatics website claiming to be the official online store of USC. I live a couple of miles from the university, and would never knowingly order USC products from Florida. Shipping was quite slow. When the package arrived it contained a Georgia Bulldogs hat and shirt. Even better, the packing slip was for an individual in Canada who had ordered a bunch of Dallas Cowboys merchandise. After explaining the shipping problem thoroughly, and asking about the whereabouts of the items I had ordered, I was told that it had been delivered to me? Absolute incompetent scammers then asked me to pay to ship the incorrect merchandise back to them. I talked to several service reps, none of whom was at all helpful. Sarah was equally incompetent, but was the only rep willing to provide her name. Do not do business with these clowns under any circumstances. I will be heading to the actual USC store on the USC campus as soon as I have a chance. I can't imagine USC wants incompetent clowns like these selling their merchandise.
Hello Jim, Thank you for your feedback! We are truly sorry for the experience you had with our online store. We have reviewed your order details and do see clearly that you were not handled with the appropriate standard of excellence that we hold ourselves to. We do see that your replacement was shipped and delivered yesterday. We have issued a refund for your shipping and sent and e-mail detailing the resolution, including my direct contact information. We hope you will let us know if you have any additional questions or concerns. We value your business and hope you will allow us the opportunity to serve you again in the future.