I recently used Kayak to secure a hotel reservation in Greenville SC. The Kayak site reviewed the hotel as reasonable and a good buy. Nothing was further from the truth. The owner of the hotel had let the site go down hill and it was disgusting. The hotel employees were empathetic and offered me a refund. When they found I had bought on Kayak, they let me know I was out of luck. This is a sham and should be outlawed. This is outright theft and Kayak and the hotel owner should be prosecuted. When I went back to the Kayak site to post my review of the hotel, I was not allowed to post a review.