Used them for almost two years. Never had trouble with payments or downloading BUT sometimes it takes a while to download a full movie (1.4gig). Also note that "new" releases may be cam-corder versions but those are only. 75 cents to download. When released the cost goes up to $1.50 or $2.00 Contrary to reviews, you can burn to DVD but you need to buy second party converters like convertXto dvd. Simply a drag and drop process. Since I am disabled I get to see first runs wiothout the hassles I encounter when I go out. All in all, I like this service.