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Jida R.

Contributor Level

Total Points
166
0
1

2 Reviews by Jida

LiveCareer

  • LiveCareer

“Didn't get full refund! Why are you keeping my MONEY?”
7/21/15

I think perfect resume should send out a email if you are going to be billed. I didn't see the small print that said I will be billed 35 dollars. If I wanted to be billed 35 dollars than I would have spent more with ya'll the first time not 2.95. This website site is a ripe off and I will NOT tell anyone to use ya'll website. Oh and I called ya'll today for a refund of my 35 dollars but yet I will only get 26 dollars back. So get take the rest of my money. NEVER again

  • Comments (0)
  • 196K Views
Helpful  (1)
Thank you
Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Jida R.,

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

The prorated refund issued was given as a courtesy credit.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com

Best Regards,

Anna

LiveCareer

MyPerfectResume

  • MyPerfectResume

“Didn't get full refund”
7/21/15

I think perfect resume should send out a email if you are going to be billed. I didn't see the small print that said I will be billed 35 dollars. If I wanted to be billed 35 dollars than I would have spent more with ya'll the first time not 2.95. This website site is a ripe off and I will NOT tell anyone to use ya'll website. Oh and I called ya'll today for a refund of my 35 dollars but yet I will only get 26 dollars back. So get take the rest of my money. NEVER again

Helpful  (5)
Thank you
Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Jida R.,

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

The prorated refund issued was given as a courtesy credit.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com

Best Regards,

Anna

MyPerfectResume

Jida Has Earned 6 Votes

Jida R.'s review of LiveCareer earned a Very Helpful vote

Jida R.'s review of MyPerfectResume earned a Well Said vote

Jida R.'s review of MyPerfectResume earned 4 Very Helpful votes

Jida hasn’t received any thanks yous.

Jida doesn’t have any fans yet.

Jida isn’t following anybody yet.

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