Jhana S.

I ordered 4 magazine subscriptions for Christmas gifts in November 2020. We immediately received 6 issues of Golf Digest (going back to the summer of 2020) so I'm not sure if our subscription will end early. We have only received 1 issue of Backpacker Magazine and have received NO issues of Seattle Met. I've contact customer service 3 times, but only get an automated reply that they are looking into it, but I did get a renewal notice for Seattle Met.

Stay away from this site! It's truly hit or miss if you'll receive your order and there is ZERO customer support.

Beyond the Rack products are sub-standard and their return policy is crap. I ordered a pair of boots that looked like so cheap I wouldn't even pay $10 for them. I returned them and got a credit minus the $9.95 return shipping fee. I then ordered a pair of slippers to use the credit so I would never have to deal with them again. I placed that order November 22,2013. After a month, I contacted them to inquire why my shipment wasn't moving. After 3 phone calls to Sofie and Adelle I was told the package was in fact lost. Since the slippers were no longer available they credited me $20.00 (which was less that the amount I had on credit before purchasing the slippers) and refunded the remaining to my credit card.

I am doubtful they even have some of the products they advertise. I shop at several of these sites and this is the worse experience I've ever had. Gilt and Ruelala are so much more professional and the products are legitimate.