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J H.

Contributor Level

Total Points
89

1 Review by J

  • iHerb

9/25/13

DO NOT USE iHerb.com for outside US!

Purchased some supplements which total to $25. iHerb.com charges an additional $8 shipping and uses DHL with NO tracking, which I guess is ok since we were made aware of this before we placed the order anyways. HOWEVER, when the package arrived Vancouver, Canada, DHL charges $10 processing fee on top of the $6 duty and $8 shipping! That is $24 (or almost 100% of our products)! A $25 order is now a $50 order!

IHerb failed to inform their customers how steep of a processing fee their customers will have to pay by using DHL. Instead, iHerb only talks about how low their shipping fee is. That is just misleading and unacceptable.

J Has Earned 9 Votes

J H.'s review of iHerb earned 9 Very Helpful votes

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