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JfromCanada l.

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Total Points
81

1 Review by JfromCanada

  • JJ's House

7/14/14

I ordered a wedding dress, which shipped fine. It looks as specified in the picture and it's hard to tell the quality as at the moment the wrinkles are still shaking out, but the fit, according to their specifications on the website is off, such that I will still need $60-80 in tailoring to make sure the dress is tight enough to stay up.

IMPORTANT for Canadian customers (and likely for others): YOU WILL BE CHARGED at least $70 extra on delivery for duties, taxes, delivery fees associated with the carrier. JJs buries this information in a vague statement on their FAQs page, but they don't tell you this info when you send your payment. The delivery company will contact you for a COD payment before you get your dress and it will be at least $70 (for Canadians) - for me $73. Really think about whether the dress is still worth it when you are paying an extra $70 + the cost to tailor it, versus buying something locally.

This company, despite having US and Canadian prices is NOT in North America, so the duties are quite high.

Buy the dress, it's a good option but you need to factor in and extra $50 - $150 for duties, taxes, shipping and tailoring.

UPDATE: Upon contacting JJs House to let them know that they should advertise the duties, levies, taxes and extra costs better for customers, they promptly responded with a reply from one of their reps, Adam Chen, and offered to fully refund my dress. I think that is very generous. The company's customer service is very response despite what others may say. As long as you know the fees you'll be charged and have an idea of what alterations will cost (or get them done through JJS), I would recommend this as a good option.

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