Jewel L.

It took a month for them to get back to me on an overcharge, PayPal had already taken care of it. Another order, I was refunded for an item that wasnt shipped, then they shipped it weeks later, and it was free. Just stay on top of your orders.

I was a regular customer, buying often until 3 years ago. I bought a set of towels for $159.95. The entire lot must have been defective. The towels, each and every one, gathered/pulled a few inched from the trim, on the decorative stitching. I have contacted GILT for help, and they act interested, even asked for pictures last week. I then get an email saying it's out of the return time. I have towels that are much older that although thinner, are still usable. These towels can only be used to mop up spills. I can't use them in the gym, or by the pool the gathered up area is nasty and makes it uncomfortable to use.