Jes W.

UPDATE:
CHECK WITH YOUR CREDIT CARD COMPANY, I just did, it turned out when it said an error accurred, Fandango charged me three times on my credit card for the convenience fee. The Fandango rep insist there's only two charges she sees and told me to wait 48hours for the system to update. I phoned my credit card company for a second time and confirm the number of charges and she sees three (3) $0.70 each. She suggest that I wait and see if Fandango will reverse them otherwise call my credit card company back and dispute the extra charges. The Fandango rep says if I dispute them, they will ban me from ever using their service again. OMG, WTFFFF this stupid Fandango is a nightmare.

Last night me and the husband decided to redeem the kohls movie cards from blackfriday. We clicked Friday March 4th, 2016 at 7:30pm, double checked the other information entered and clicked submit. Printed the movie ticket only to find it's for Saturday March 5th, 2016 at 7:30pm. Of course it was after their customer service hours and so had to wait until this morning to online chat with their rep. Wasted 25mins of my time online to chat with their rep, only to be told that they can't do anything for me. I just read everyone similar problems as mine on this website. It came to my realization that it's not a coincidence that everyone that chose a certain date and time somehow end up with a completely different date. I think this Fandango website does it on purpose because if your ticket is not scanned at the cinema, they get to keep your money. 100% pure profit for them knowing 99% of people that end up with wrong movie dates won't be able to make it on that time slot. Those bastards! I have two more kohls promo cards, I'm hesitant to redeem them. That convenience fee that they charged me for this free movie card it's BS, what convenience was it for any of us but only to themselves. I better call my credit card company and request a new card, don't trust this Fandango company even if they came notarized. HEED THE WARNING, AVOID THEM LIKE THE PLAQUE.