I signed up for this sight under the lowest package plan to feel it out. It says it offers guaranteed wins and new customer bids that are easier to win; within ten minutes I received a call on my cell phone from a "customer service" representative who could help me "win" auctions. I explained how I could not get to the "cherry" (new member) auctions and could only bid on the regular auctions. He promised me that I could win with him, but when I mentioned that I needed to quickly clear it with my husband he seemed upset-being a retail and customer service manager I can pick up on the cues- So far he seemed nice and legitimate but as soon as I mentioned that I did not want to purchase additional bids, but learn how to bid the new member auctions, he ended the call with me. My husband called the number back and spoke to the representative who said that " the lower price packages are intended for adding on to bigger packages," yet it was offered to me as a new member with no additional packages required and a "guaranteed win." The sight seems amazing, but it is false advertising. You can get much better deals on amazon.com, which is always reliable and friendly. I was so upset by the situation i felt I needed to share with someone so they won't be scammed as well. PLEASE DO NOT SIGN UP FOR THIS SIGHT UNLESS YOU ARE AN EXPERIENCED PENNY AUCTION CONSUMER AND KNOW WHAT YOU ARE DOING. THE NEW MEMBER AUCTIONS DO NOT WORK-I'M SURE FOR A REASON-AND THEY WILL TRY TO SELL YOU ADDITIONAL BIDS ON THE PHONE. P.S.- I am not a caps lock person I'm just that upset. Save yourself the regret and sign up for a free sight where you can purchase the deals, not bid. I hope this will help someone from signing up. My husband and I are hitting hard times because he is out of work due to a disability-in our 20's- and i was trying to do the best for our family by hopefully getting some giftcards for places like walmart that were advertised and I have now foolishly wasted precious money. IT IS TOO GOOD TO BE TRUE-EVEN FOR AN EXTREME BARGAIN SHOPPER LIKE ME.