Jessie T.

I made a booking with booking.com, i entered my card details to 'guarantee' my booking, assured on booking.com site that this was only for guarantee purposes and that no charges would be made to my card and also that i could cancel my room free of charge up until 10am on day of booking. During the week due to illness i had to cancel my room to find that i had been charged the full amount of the room. I spoke to the hotel who told me that it was not a free cancellation policy and that booking.com should not have stated that. I have spoken to booking.com on numerous occasions since and i am passed around with no one accepting liability, they want ridiculous amounts of proof that i have been charged but non of the proof i send meets their 'standards' and the hotel confirming to them that i have been charged also doesn't count for much.
I am not the only person this has happened to as the hotel told me many other people had complained. After speaking with booking.com today regarding more evidence they need as i still fall short of their demands, i requested to speak to a manager/supervisor, i was then told that would not be possible and the woman refused to transfer me, she even said i could sit on the phone with her until 7pm tonight when she finished her shift if i liked and she still would not transfer me! She was rude, unhelpful, cocky and had a real attitude.

Do not give them your credit card details as they clearly can't be trusted with them not to pass them on and illegally charge your account and refuse to help on the matter afterwards. It would appear i got it 'booking wrong' when making my reservation with these people!