Jessica P.

I ordered the Irma Serving Cart back a few months ago, but didn't move into my new place until recently, so just recently opened it up from original packaging (and from storage). The product is barely anything like what it was online... The colour, which was advertised as gold, is definitely not. It's a darkish grey/silver. This was a huge disappointment, seeing as I bought it go with a 'gold' theme! But worst of all, this product was scratched and marked up all over! Clearly absolutely no care was put into packing it up, or they did a very bad paint job and didn't feel like finishing it off. It's VERY sloppy. Also, without the wheels on the cart was very wobbly - clearly it's not well made at all. I paid over $500 US (!) plus shipping for this (to Canada), and it's crap. I notified Joss & Main about my disappointment, and the response was basically "sorry too bad for you lol". Would not order from them ever again - things look beautiful and high-quality online, but it is NOT realistic apparently. Very, very, very overpriced and low quality.

Dealticker is COMPLETE BULL$#*!. It is a SCAM. Do not buy anything off it! I have been waiting over 4 months for 3 different products, totaling about $50. After several e-mails that all went ignored (GREAT customer service...), I tried calling and their phone number is also out of service. Super sketchy. They are 100% a scam. I know I've lost my $50 and the products but I just do not want anyone else to get screwed over like this. DO. NOT.

DO NOT book with AirBnB. I never do this kind of thing (ranting online about anything) but this NEEDS to be shared so no one else gets $#*!ed over like i did! I used AirBnB for the first time to book a few places in Europe in June (which alone was enough to never want to use them again, a lot of hidden fees etc, and a lot of issues including getting hacked twice, but with no repercussions - luckily...) and then did not use it since. Then about two weeks ago, apparently someone hacked my account and made around 5 reservations bookings to places in London! My credit card was charged over $8,000 (!) of reservations I did not make! Visa said that since i did 'originally' provide my credit card to them (in JUNE, for certain transactions THEN...), it was my fault and would have to be dealt with AirBnB. It was an absolute NIGHTMARE trying to deal with AirBnB, no one could give me a clear answer as to what was going on or the status of my 'reservations' which I obviously immediately wanted to cancel - i was lied to about refunds several times ("oh yes you will be refunded immediately, check your account in a few hours" - HA.) and I had to BEG BEG BEG them daily to refund me (they finally did bit by bit) - absolutely terrible customer service, they are SO eager to hang up on you and clearly don't want to help. Calling them is a big inconvenience for them it appears (and have you noticed how hard it is to find their phone number? I dare you, try to find it on their site.) The worst is that for the first 4 days (and me calling every day) I had to literally YELL at someone, and then they told me no one had even been assigned to my case yet but that it would be taken care of "soon" and I'd be contacted. I never was, not even once. No email, no call. I had to constantly be calling them and beg THEM to fix their $#*!ing stupid mistakes. Also - did you know that once you enter a credit card, it STAYS in the system? You have NO way of deleting it. I finally demanded my account be shut down immediately. I can't log in now, so I *think* it might be shut down but I keep getting notifications about bookings in London, so clearly they did not fully shut it down. So sketchy, and again, huge lack of respect for members. This site is an absolute $#*!ing joke and a mess, they are completely unsafe and offer no care or support whatsoever to members. ESPECIALLY in an emergency/crisis situation - instead, they choose the old 'ignore and hope everything goes away' philosophy. I strongly, strongly recommend never using this site! If you think it saves you tons of money, straight up it DOES NOT. Just stay in a hotel - you won't have to deal with this bull$#*! unsafe sketchy site, you don't have to talk to or deal with any creeps (or 'hosts' as they like to call them), you don't have to pay random fees that they decide to charge you ("oh, you're not renting a 4 bedroom villa by yourself? We'll have to charge you extra for each guest plus, an extra cleaning fee then!" - Airbnb), just BE SAFE, be comfortable, and me smart - stay in a hotel. Or hostel. At least they try to be legit.