Jessica P.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. It took ONE WEEK to get an actual real, live person to respond to one of my many emails and phone calls. I was calling about the ONE MONTH it took to "process" my bag. I was also calling about the $6.50 pay out I got from a large bag of clothing. This bag contained kids' Toms shoes (never worn), Marc by Marc Jacobs, Juicy, Levi's, Nanette, etc. they paid me 50 CENTS for a dress. This company used to be great but now they have gotten too big too fast. I will never shop with them again and I am still disputing my "pay out". Please do yourself a favor, DO NOT SHOP AT THREDUP.COM!