I have used ShopAtHome.com many times in the past and they have been awesome. Just recently I made a purchase and didn't see the cash back show up in my account. After letting the customer service team know, they quickly took a look into it. Within a few days, they had found my cash and credited my account. It couldn't have been easier and I couldn't be happier about the experience. This purchase will push me over the $20 and I will get another cash back check! Thanks again ShopAtHome!