Jessica M.

After coworkers recommended Warby Parker to me, I quickly and easily purchases my contacts on their website. It said my glasses would be shipped in 7-10 days. I patiently waited for 30 days (thinking every day maybe the next day they would arrive). I finally called and the customer service rep apologized profusely saying somehow though I was charged and she saw my order, it was never processes for production/purchase. She said she would expedite the order and I could expect them in 3-5 days. 7 days go by and I call them, and the rep said the order is still in production! She promises to call me the next day and let me know why there was a hold up, and promises overnight shippping. No phone call and no glasses! It's been 6 weeks! I feel like an idiot for waiting around for nothing!