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Jessica H.

Contributor Level

Total Points
87

1 Review by Jessica

  • Kijiji

8/14/14

I hired Dust Busters... who advertise on kijiji and operate out of Lacombe to do a "move out" clean on my house. I had originally set a $300.00 budget but when the crew was there on Saturday I was told that the house was bigger than expected and it would cost $360.00. I agreed to the price and left. When I got the invoice, the total price was $425.00. I asked about it and was told that "there were a few things they just didn't want to leave undone"... so I paid the bill without any further discussion. Yesterday, the people that bought my house moved in and I got a whole bunch of pictures texted to me of dirty cupboards and drawers, appliances not wiped down, layers of dust on the ceiling fan, a dirty shoe print in the shower, and a vent cover off and a bunch of stuff left in there... and that isn't even all! I paid $425.00 for three people for 4.5 hours! Needless to say I texted Shelly the pictures and saw that the texts were "read" but I got no response. Later in the day I called and left a voicemail asking her to please call me back, I have still not heard back. Late last night I sent an email and re sent the pictures... again... no response. I wrote on their facebook page to try and get a response and noticed this morning that my "review" has been deleted and I am blocked from the page. What a shameful way to run a business and treat your customers! Until I get a response, I will do whatever I can to deter people from getting suckered into using your service... if that's what you want to call it... I sure don't.

Update: After a long and painful day of back and forth finger pointing... no resolution has been achieved. The owner stated that she would go back and re clean... but then told the new homeowner that she was uncomfortable going back plus the new owner had already cleaned what had not been done... then she sated she would "happily" give a refund, which she still has not done and is no longer wanted... After all the arguing, she said that on a house the size of mine (3200 square feet) it would need 18 hours in order to do a proper job. She also told me that she was there cleaning as well... as I pointed out to her... 4 people working for 4.5 hours equals 18 hours. Exactly what she said would be needed to clean a house that size... but still I got pictures showing me what was not done and a very unimpressed new home owner who ended up cleaning it all herself. I have been accused of harassment and slander, which is not true... she told me she would only give me a refund if I took this review down (as well as two other review on different sites)... but I would rather leave this review up for others to at least be forewarned than get a single penny back from her.

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Jessica Has Earned 7 Votes

Jessica H.'s review of Kijiji earned 7 Very Helpful votes

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