Jessica H.’s Reviews of Groupon & more

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“I never had a problem with Ideeli until I mistakenly...”

3/26/12

I never had a problem with Ideeli until I mistakenly mailed them an item that I mean to return to another site. Getting anyone to tell me where this item might be in the warehouse would probably take an act of God. Countless emails and requests for assistance have gone ignored. Their "customer service" telephone number is an answering machine that is ignored. I can only imagine where my $400+ item is, but I would not be surprised if someone took it home with them.

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DeeDee L. – Groupon Rep Over a year old

Hi Jessica,

Thank you for sharing your feedback on SiteJabber. We're trying our best to locate your item, but please know this is outside the realm of our normal business structure. As you returned an item that is not from our site, it is difficult to track down and we have to stop our regular operations in order to do so.

Also, please rest assured that if you leave a voicemail with us, your call will be returned before the end of the business day. If you would prefer more immediate assistance, please send me a message with your email address and member ID, and I'd be happy to address any additional concerns you may have as we work to resolve your issue.

Best,

Jason Faria
Director, Customer Service