HORRIBLE HORRIBLE HORRIBLE! I CALLED TO CANCEL MY ACCOUNT CAUSE THE BOOTS I ORDERED WERE BROKEN I WANTED A REFUND AND THEY WANTED TO CHARGE ME 6.00 TO RETURN THEM. THEN ON TOP OF THAT I CALLED 3 TIMES AND THE FIRST 2 TIMES ONCE THEY KNEW I WANTED TO CANCEL THEY HUNG UP ON ME AND ONE LADY SAID I WAS TAKING ADVANTAGE OF JUSTFAB FOR WANTING TO RETURN BOOTS THAT WERE ALREADY RUINED! ZIPPER IS BROKEN AND ONE SHOE IS SCRATCHED UP... SO RUDE! I ASKED TO TALK TO A SUPERVISOR AND SHE TOLD ME NO. SHE SAID SHE COULD TALK TO THE SUPERVISOR FOR ME. VERY UPSET WITH JUSTFAB! ITS JUSTCRAP.