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I just received my wedding dress today. I have been waiting in excitement and when it arrived my big long dress was stuff into a small very small bag like 10x 12. It is very very wrinkly and my petticoat is not with it. They never sent half my order I'm missing my petticoat. My dress will not look right with out it. I asked the driver if he had another package and he said no. I checked again and saw it had 2 tracking numbers on that one small bag. My petticoat is really puffy no way would it fit in with that dress so where is it. I still have no idea I tried calling costumer service none of there numbers are working ones. I sent so many emails no response back and no I'm hoping they read this and fix it fast because my wedding is in 3 weeks. I don't have time for reordering from some where else plus I already paid for it.
Tip for consumers:
Only order one item because that all you will get . Tell them not to smash your wedding dress into a tiny tiny bag .
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear Jessica,
This is tbdress service on sitejabber. Could you give me your order number so that i can check the details of your order. We fel sorry to make you feel bad. I'm here sincerely hope to solve your problem as soon as possible. Looking forward to hear from you for your order number. Please write to me here :sns@tbdress.com
Regards,
Tbdress service.