They got me with the "your first pair is half off!" And then I realized I was getting charged $40 every month! It's a credit they add to your account. I don't remember seeing this anywhere when I signed up. Something like that should be made aware to the customer. Every time I tried to call to cancel my account I would be put on hold and after 30 minutes it would disconnect every time. I had to cancel my card and get a new one! That was the only way to stop being charged every month!