Jessica B.

So I ordered a pair of glasses from this place, obviously, and what a NIGHTMARE it was!

First I saw that they had charged my card twice. I called and got through to someone right away and had let them know and they said that the second charge would be refunded and asked if I still wanted the glasses; I said yes and they said they would process the order. Okay, fine.
Then, about 10 days later, I decided to check the progress of my glasses - I got the standard shipping; ORDER CANCELLED. However, they held on to my money, so I tried to call and got their voicemail. I left my name, number and asked for a call back asap. 3 days later and still no answer or returned call. THREE DAYS. I sent an e-mail asking them why my order was cancelled and then sent back an automated response that had NOTHING to do with my original question.
2 weeks later and still no glasses, no communications and my order still says it was cancelled. Still, I can not get through to ANYONE.
3 weeks later and someone finally answers. I tell them my problem and they tell me they're going to straighten it out and send my glasses as soon as possible.
4 weeks later and I get a phone call stating that my order has been "on hold" for a month now, "do you still want the glasses?" YES. JUST SEND THEM TO ME ALREADY. However, since you continue to screw up, I want my shipping upgraded at no charge to me. "Oh of course! No problem!"
FINALLY, my glasses were being processed and shipped over a month after my order was originally placed. Did they upgrade my shipping? No. Did they apologize for anything? No. Do they give a crap at ALL about their customers? NO.
I will NEVER order from this place EVER AGAIN nor will I recommend them to ANYONE I know!