Jessica B.

I ordered a pair of shoes and fabric swatch, which came quickly with no problems, although the shoes did run a little small despite my careful measurements.

Then I ordered three bridesmaids dresses and the trouble began. After I paid about $500 for these dresses, including shipping, I realized I had forgotten to add in the instructions that I didn't want a train on them. Since the dresses are made to order and it's less fabric, it stands to reason that it should be simple and free to not make it with a train. And the FAQ said that this type of modification was possible. I contacted them with this request a minute after placing the order. They tried to charge me $45 extra for this modification ($15 per dress), and I was able to get it down to $20. Not happy that I had to pay for it, but what could I do?

Then the package came in the mail with US$82.20 added in fees from UPS. They would not deliver the package without me paying this customs fee. I needed the dresses and already paid for them, so I reluctantly paid up.

I contacted JJ's House about this and they said it's in their terms and conditions (which aren't on the page of the order, you have to go out of your way to look them up) which says halfway down the page that there may be import tariffs. This was not very helpful. They offered to pay for half of the fees through a coupon code. But I've ordered everything I need for now, and I don't want to risk incurring further unpredictable tariffs anyway. What I really want is to get back the $102.20 extra that I should not have had to spend.

Despite these problems, I gave them three stars because the products they sent are beautiful and well-made. They're just unaffordable when all the extra fees are added.

Edit: They contacted me and refunded the $82.20 tariff, but not the $20 alteration fee. I'm okay with this outcome. Also, the dresses did arrive on time and looked beautiful. However, one of them was too big and needed to be altered. The woman who got it had done her measurements carefully, so I'm thinking the sizing was off. Better too big than too small, I guess. I'm keeping the three star rating because I got a decent outcome but it was a headache to go through.