Jessica A.

I'm extremely disappointed in the customer service I received with this company, which is such a shame, as I think their collection is beautiful. The issue I had is that I placed a $50 order (which would have only been $25, except their "VIP" promotion and first time buyer promotion was flagged by ALL three of my card companies) during a sales promotion that promised shipping by Valentine's day. Considering I CALLED the company to be 100% certain that the package would arrive on time, I went ahead and ordered anyway, as the extra $25 seemed worth it. WRONG! I was shocked to not receive my package until three days after the promised delivery date. Upon calling to inquire and get my purchase either discounted or refunded, the company could only offer me a $5 store credit.

Needless to say I will NOT be making any more purchases from this site, and would advise others to do the same. I'd rather spend my money at a place who values their guarantees.