Jess C.

Ugh. I've been an unlimited member for the last 6-7 months. While I LOVE getting to wear all the fabulous designer clothes, the hassle and poor customer service of Rent the Runway has become too much to bear. Besides the long wait between shipments (minimum of one week), nearly every order and sometimes twice within one order I receive a note that:

We were notified by our fulfillment center that the XXXX was returned either late or damaged by the previous renter and wont be available in time to fulfill your Unlimited Order # XXXX.

It takes lots of time to choose my items for each shipment. I'm wasting HOURS of my time choosing things that are not actually available, and then DAYS LATER (when really items should have been shipped already), I receive this message.

What I keep asking over and over, that no one can respond to because their customer service is terrible and only replies with canned responses, is WHY ARE ITEMS SHOWING AS AVAILABLE BEFORE THEY'VE BEEN RECEIVED, INSPECTED, AND CLEANED? (I'm also skeptical that all these items have even been received late or damaged, and that they're really just completely disorganized - hard to believe nearly every other item I select comes back late or damaged.)

This is obviously a huge problem. One that I (and many others that I've seen) am willing to leave my membership behind for, as sad as that makes me. So why won't they fix this issue?

As many others have mentioned, they don't go back and read previous interactions with customer service - every message, every time you respond, it's a new person who doesn't know or care about any of your history. The poor customer service is extremely disappointing and completely turns me off.

I'm SO sad to cancel my subscription, because it's been so fun to play dress up in all the amazing clothes, but even with that said, there's just no way it's worth the hassle anymore. And the sheer principle that they don't care about their customers and won't fix the problem is enough for me to say goodbye.

I really look forward to some competitors popping up because I'll miss the clothes!

Wow. I NEVER write reviews, but this site is AWFUL. I am an avid online shopper and bargain hunter, and I wasted $180 on all sorts of things from nomorerack including underwear, yoga pants, earrings, a shower speaker, a purse, and a few others. Everything I received is total junk- absolute GARBAGE quality. The speaker doesn't work at all and feels like it's worth $5 (I paid $25- a bargain...), the yoga pants are very thin and poor quality, the earrings (supposedly worth $199!) are Claire's quality, and the purse is fine, but the "value" (over $150, I paid $40) was entirely misleading since I see purses by the same manufacturer sold for LESS than $40 all over the internet. The only thing I'm glad about is that I didn't spend even more money and that I learned my lesson to never trust a single thing from this site again.