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Ms "*******@livecareer.com", listen to this, as this is just a follow-up from my first review. Quite despicable to know that after reviewing more than a dozen of complaints, your company has not been able to curb the pattern to trick your unsuspecting customers. Why did you not redesign the online auto-renewal system so that your clients will not be trapped again to the the same, sorry to say this, scam? Wake up people!
My remaining effort now is to retrieve the money you took from my account. Period!
Jerry hasn’t received any thanks yous.
Jerry doesn’t have any fans yet.
Empty.
I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Jerry T.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
It's a matter of policy for not providing the last name, mostly just like other companies who follow corporate rules. However, we are allowed to give out the first name and employee ID for reference. LiveCareer is a Resume Builder site, and an online transaction. For customers who are interested with the service to print, email and download the resume or cover letter created on site, those information are required to process a payment. However, if customers just want to create a free account we only need the email address and account holder’s name.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer