Jerry M.

I started me plumbing business 3 years ago and on a whim swung in to get some cheap and easy business cards. Ended up ordering custom designed cards also and have reordered twice more. One of my orders had a typo and they re did the whole order at no charge and was quick about it. Also some invoices had some smudges on the printing and they re ordered them and let me keep the bad ones! Great service.

I've been with State Farm auto for about 30 years and their pricing is great on premiums. I recently had a claim from a tree branch hitting my car and my agent was great but the claims department is horrible. I got one call from them and I asked if they could call back in 5 minutes. That was the only call I received. I called them every 24 hours for a week straight and was on hold for at least 1.5 hours during the 5-7 calls I made. I was promised a call back from a manager and never got one. The claim was finally settled and it says closed and paid on the website but I still have not received payment, after another week. I'm afraid to call them again for fear of the awful on hold music!

This company is great in front end promises and it sounds like a great deal. After I signed up and was told to expect many calls to start right away, the real good stuff would maybe take up to 90 days to begin. After 6 months I had received three legitimate calls, and a lot of calls from people using the internet to look up my phone number. This is where my main complaint comes in.
After I finally was able to convince the managers that called me, that the site was not working. They agreed to stop the contract, and they have not been charging me any money. However, I am trying to do some SEO with a local company, and he is having trouble since not only is my adversite still online, they still have a phone number listed that has been disconnected! So not only am I unable to do my own SEO effectively, but any person that looks up my company name online to get my phone number will hear a recording that this number has been disconnected and they should look at yellow.com to find a business! That is poor business and I think they could be liable for damages.