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Jerry B.

San Diego County, United States

Contributor Level

Total Points
160

2 Reviews by Jerry

  • Goal Zero

3/31/23
Verified purchase

I am very displeased with Goal Zero and their solution to "their" problem with a product that I purchased from them. I purchased a replacement battery for a Yeti. When it arrived and I opened the box and the handle was broken. I immediately started taking pictures as I hadn't even taken it out of the box. I simply opened it. Since the battery is super heavy the handles make moving the battery much easier. As only one handle was broken I was able to move it and put it in the unit (Yeti). The reason I struggled to put the battery in the unit was because I was needing the batter for an event that I was doing in a week. When I received the battery it was after hours so the next day I contacted Goal Zero and sent the pictures of the damaged handle to see what could be done about it. This is where customer service started going south. First their solution was for me to box it back up and send it back and once they receive it they would send a replacement. That would have taken a minimum of 3 weeks. I needed a functioning Goal Zero Yeti in a week. Second, and this always gets my blood pressure up when businesses who drop the ball do this. The representative went on to tell me when the battery leaves the warehouse it is in perfect condition else they wouldn't have sent it. So since they wanted to go there I went on to ask at what part of the shipping process that damage could have happened if it didn't happen BEFORE putting it in the box if the box wasn't damaged. I took pictures of it still in the box and simply opened so it didn't come from me. Basically, I trusted Goal Zero (Yeti) to provide a product that was in perfect condition and they failed to do that. Then failed again when they had the opportunity to rectify the problem in a timely manner. Moving forward I will chalk it up as a lose and the price you pay for dealing with companies with substandard customer service. I am very loyal to companies that I use until they wrong me then I start looking for other companies that offer better service and a better product. I will not refer Goal Zero to no one.

Products used:
Replacement battery for the yeti 1250

Service
Value
Shipping
Returns
Quality
  • WeddingWire

10/1/15

I am so disappointed in WeddingWire. As a small business I put my full confidence, faith and trust in WeddingWires online customer management tools. For years it was a business relationship made in heaven but then something changed over there at WeddingWire. WW decided to discontinue the customer management tools that I had come to use for years. All of my clients information was solely within their tools. Then overnight they discontinued that service which left me and all of my clients out in the cold. What made it worse was that they still charged me the same. When I contacted the customer rep, Allison Mayes customer service rep for WW, and voiced my displeasure and how it hurt my business AND how I didn't want to continue paying the same amount of money if what I was using WeddingWire for is now discontinued. Allison responded insensitively with "I obligated to fulfill my monetary agreement AND that WW reserves the right to make any changes to their tools when they see fit". Are you kidding me? I pay for tools on their site and they take them away and still charge me? Something doesn't seem right about that.

Well I had made the decision that I was not going to pay WW and sent a letter telling them that AND why. THEN all of a sudden I get four or five inquiries for my company where as I was getting hardly any over the years. I started thinking of reconsidering my decision if I will actually be getting inquiries as a result of WW. I had already halted the automatic payments at this point. After receiving the inquiries, I manually sent a payment to WeddingWire. Well come to find out, the inquiries were bogus AND WW sent me an email saying that I owe them. I then sent the invoice of my payment to them showing that not only did I pay but I paid before it was due. Then their rep emailed me claiming they don't have a payment AND that my service would be interrupted if I didn't pay them. I sent the invoice again along with other documentation indicating that they accept my payment and when. Days later I get another email saying that I owe them.

I am so irritated and done with WW! At this point I can't log into my account. I have not gotten any calls from anyone over there. No one attempted dispute resolution. I have reached out for resolution but nothing from them. They took my money AND said they didn't receive it and shut me out of my account. Now I'm looking at legal options because weddingWire should not be allowed to do that to small businesses!

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