Jerica H.

I booked a House near Dallas, Texas after carefully reviewing the refund/cancellation policy and confirming that money will be charged to my card once the host confirms my booking. Not even 5 Minutes later I received confirmation of charges from my bank through text and email, however upon viewing my AIRBNB profile, there was no confirmation, no trip showing, or any other way to tell my reservation was made, aside from the charges to my card. Chatting and calling customer service got me no where in life but aggravated and impatient since apparently the reps could not find my trip either, but magically had the last 4 of my card number that was used on file, announcing it was a glitch/ one-off in there system and the charges are not normally applied until the host confirms. CSR Ricardo Barros emailed a statement informing of the error, as well as confirming to me that my refund had already been processed in full. Sounds lovely right? Seems like a rep will tell you anything just to get you off the line so it can be the next man's problem. 5 days later I am still not showing my refund released. I called to follow up and the next delusional rep said that AirBNB never processed it and I would have to log in to my trips to cancel. Now Obviously this bone-head did not do her due diligence to thoroughly read her notes for an IRATE customer because the trip not showing up in my profile is my reason for cancellation in the first place! At this point I demanded a Supervisor, and got stuck with Rizzo who seemed to have been in his position for less that an hour because this dimwit provides ME an authorization code to call and provide my bank to release my funds?!?! In what bank in America would that really work where a consumer can call in their own refund codes and not have the money sent back from the merchant? Let alone, the Less-than-"Super"-no-"visor" Rizzo has yet to follow up with me, allowing me to call back twice while he was clearly providing call avoidance, refusing to come to the line and I sent 2 emails and still no word from the punk! AirBNB failed to provide confirmation, then after admitting their error, they still have yet to resolve the issue. Never will I ever do business with this scam site again.