Jeremy L.

I'm having issues with Doteasy refusing to release my domain name for transfer to another registrar and host. I logged in and got the authorization code & initiated a transfer of my domain before it expired. I got a notice from the new registrar that the transfer was successful, followed a few minutes later by a message saying the transfer failed due to a lock status. I messaged Doteasy about the domain lock, but they did not reply until after my domain expired. I clearly checked the lock status of my domain when I was getting the authorization code and it showed to be unlocked. After the transfer failed I checked again and it showed to be locked. Doteasy refuses to unlock it now unless I pay their "domain release fee" which is the same dollar amount as renewing and hosting for another year. I've already paid for another registrar & host and do not want to do business with Doteasy any longer. Repeated messages to support & a phone call have failed to resolve this issue.