I have placed 5 orders for LED lighting products from miniinthebox over the past year. Most of what I have received had issues. I am a small business retailer, so I was buying bulk. THE BIGGEST ISSUE IS INCORRECT ITEM DESCRIPTIONS. For instance, I have bought several LED lights claiming to have FAR higher light output than in reality. I have also placed bulk orders of LED lights that did not work at all, these products were advertised as 120V 60Hz compatible, but with two separate products, this was not true, the lights came and in one case would not work properly with the 60Hz power in North America, and in the second case they were 220V lights and would not work at all with 110V power. I was able to modify the circuitry in the lights so they work with 110V and recoup my losses, but it was a lot of work with this bulk order of lights, not not the type of thing anyone would want to mess with. In addition, lead times can be silly long. Overall, if you're looking for great prices, you might look here, but the unreliability would make me seriously caution anyone considering this store.
The second big issue is that they censor product reviews... none of my 1 star reviews have ever been published, this is CLEARLY UNETHICAL and the reason for the 1-star rating.
I have attached my order history, and pictures showing the false labling of the light output of some of the LEDs I bought. I also attached a picture of the LED I had to modify to work at 110V.
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
SIncerely,
Miniinthebox