Jen W.

I ordered 3 separate orders as a new customer. The sizing was very inconsistent based on the item. I had returns on all 3 orders. I went to FedEx and personally paid to have the items shipped back so i didn't incur return shipping fees. When I received my return confirmations I was charged shipping on all 3 orders. I called customer service and was told that the offer code I used had a disclaimer that if you return anything you are charged shipping on the remainder of the order. I do a LOT of online shopping and never have i seen such a ridiculous thing. If you offer free shipping it's free shipping period not some retroactive crap that you put in limited places in the fine print. The rep offered no help and told me i should have read the disclaimer. What an awful customer experience. I had planned on ordering some additional items to try but based on this experience I can assure you that I will not order from them ever again. Apparently the $22.85 they charged me in shipping was not worth keeping a customer.