jen s.

Buyer beware - bonanza allows dishonest sellers to peddle their wares on their site. We bought a Tumi suitcase from a seller who changed names three times during the process (from Luggage4Less to Luggage Emporium to Luggage Leader). We were unable to find a way to reach the seller to initiate a return, and are now stuck with a $500+ suitcase that is way too small. We tried to get a return through bonanza and google and more -- and got stuck at the seller saying "we have a 5 day return policy." Nevermind that the seller made it impossible to identify them, let alone initiate a return within 5 days! The people at bonanza were polite, but ultimately did nothing and continue to allow this unethical seller to peddle on their site. This was a good learning experience about purchasing carefully ion the internet.