Jenny M.

I've used GH twice- first experience was OK, but I found it odd that someone called and asked if I really wanted delivery at that particular time (since it would have been rush hour, tho there's never a good time in Northern VA.) I was hungry, hence why I ordered food but the woman on phone said getting someone out at that time would take a while. I thought that the high price was for convenience and the fact that this kind of stuff wouldn't be issue. I ended up agreeing to get my food over an hour after I wanted to since by that time everyone had already picked out what they wanted.

My most recent (and final experience) was beyond ridiculous. Long story short, I put order in for food at 4:10pm and we didn't receive til about 8:45pm. I had to call GH 3 times, each time getting someone different who gave me a different excuse. First time my order never made it to restaurant and they did offer to take off delivery charge. Second time the person I spoke with had zero idea what was going on and I felt like I was dealing with a teenager who hated her job. I was told my order wasn't received by restaurant til 7:25 and that everything was in process, which was BS. Third time I called to just cancel the whole thing but was then told the delivery guy was on his way already, which he got there 20 min later. They should have given me way more than free delivery at that point considering it took over 4 hours and a lot of frustration just to get food. Never, ever, ever again. I think you'd have better luck sucking it up and going yourself.