Jenny L.

Photo panels arrived in terrible condition (pictures were being over cropped and only half of the caption can be seen). Called customer service and they admitted that this was due to a software error. However, they refused to correct their mistakes and asked me to adjust the picture online using the panels I received as a template to guesstimate how much to move the captions! Also, they said they will send me replacement panels only if I pay over $100 for a new order first! Another option is to send all the panels back to them and they will refund to the Groupon voucher I used which can only be redeemed at Picaboo (they even suggested that I could ask Groupon for a refund!) What a joke!