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Ordered a dress online. The site showed me a lovely light gold colour, when the item arrives it's rose gold verging on pink.
I emailed the company and they told me that it is the same colour it's just my lighting. I can tell you it is not the same colour in any shape or form.
I got no joy from the customer services saying they wouldn't let me return it as it's not a valid reason. To say the customer services were rude and unprofessional is an understatement.
I didn't order a custom size so there is no real reason to not allow me to return it seen as they have sent me a dress not as described.
Jenny K.'s review of Dylan Queen UK earned 5 Very Helpful votes
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Muito bom e pratico, muito fácil, muito bom, excelente…………………………………………………………………………………………………………………….
I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few...
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team