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I subscribed to the trial and then cancelled, receiving a confirmation email of this. I then proceeded to be charged via the auto monthly subscription.
Going online, I was told that in fact, they couldn't find my account as there was no account attached to my email address or card charged. Apparently there is a difference between closing an account and cancelling the subscription.
Which seems bizarre if I have received email confirmation of the cancellation, and no longer have an email or account on their records so how do they expect me to both use the system, or log on to cancel my subscription?
Ridiculous logic, poor customer service and overall very frustrating. Would not recommend.
Jenny K.'s review of LiveCareer earned 4 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Jenny K.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience. Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card you used to purchase and the card holder’s name so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer