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I recently purchased a deal from Travelzoo. The hotel the deal was for however decided they were not going to honor the deal. I called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refunded. I was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the deal.
That is wonderful customer service! I will definitely recommend Travelzoo to friends!
Jenni H.'s review of Travelzoo earned 5 Very Helpful votes
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Hi Jenni H.
We are delighted to hear that we provided you with great customer service. Our members are our number one priority. Thank you for sharing your experience.