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I booked an apartment through Airbnb's "Superhost" Luka Piscitelli and when I was forced to cancel my entire trip due to unforeseen circumstances, I gave Luka 6 weeks notice, yet he refused to refund 50% of the fee I paid (totalling $236). Despite talking to several supervisors at Airbnb, they refused to help and supported the host because I clicked on something at checkout that says I agreed to this policy (despite my not even remembering seeing it). They put "Superhost" front and centre on his profile, but not these unfair and punitive policies. Shame on you Luka and Airbnb.
Jennifer T.'s review of Airbnb earned 9 Very Helpful votes
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