jennifer s.

I ordered a simple tiara from tmart on 2/1/2016. The product stated it was in a warehouse in the US and would take 24 hours to process and ship. Needless to say I had never received it. I sent an email to customer service asking where it was and they stated that in between Jan 29-Feb 4th the payment system maintenance. I then asked for a refund. I noticed the status on the order stated cancelled but I received no refund (which in their policy it states you will get one within 24 hours) and SURPRISE, NO REFUND. I then get an email asking to send a picture of my credit card to them, what company operates like that, sounds like fraud to me. I emailed back and stated they were able to take my money so they should be able to refund it. I get an email back stating I should "cancel my order". Mind you when I sent my first email asking for a refund my order stated cancelled and I even attached a picture of that to the dolts that work for the "company". I think this place is a huge fraud. NEVER will I order here and NEVER will I tell anyone to order from here.