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jennifer r.

Contributor Level

Total Points
170

2 Reviews by jennifer

  • Gusto

3/2/24

I recently had the unfortunate experience of using Gusto, and I must say, it was utterly disappointing on every level. Where do I even begin?

First and foremost, their responsiveness—or rather, lack thereof—is appalling. Attempting to get a simple query addressed felt like trying to communicate with a brick wall. It seems they have a knack for ignoring their customers, leaving them stranded in a sea of frustration.

But the cherry on top of this abysmal experience has to be their handling of tax documents. Retrieving essential tax documents became an odyssey fraught with unnecessary hurdles and delays. It's as if Gusto delights in making the simple act of accessing vital financial information an arduous task.

And let's not even get started on their so-called "customer service." It's abundantly clear that their support staff are either poorly trained or simply indifferent to the plight of their users. Dealing with them felt like talking to robots programmed to deflect responsibility and gaslight customers into believing that their issues were somehow their own fault.

Moreover, Gusto's integration with Xero is a complete disaster. One would think that a platform aiming to streamline HR and accounting processes would have a seamless integration with popular accounting software like Xero. But alas, Gusto's integration efforts seem to be stuck in the dark ages, causing nothing but headaches for users trying to reconcile their financial records.

And let's not forget about their incompetence when it comes to setting up state taxes correctly. It's mind-boggling how a company supposedly specializing in HR and payroll services could botch something as fundamental as state tax setup. This oversight not only reflects their lack of attention to detail but also exposes their users to potential legal and financial ramifications.

In conclusion, Gusto is a complete and utter mess of a platform. From their unresponsiveness and convoluted processes to their incompetent customer service and lackluster integrations, using Gusto is an exercise in frustration and futility. Save yourself the headache and steer clear of this debacle of a service.
CONS
Per-person pricing gets costly at scale
No invoicing or accounts receivable features
A lot of upfront manual data entry
Customer service is awful
The bigger their error the more likely they are to ignore, delay and gaslight

Service
Value
Quality
  • RoseWholesale

5/2/16

You cant return anything unless its defective. The cost of shipping the items back is worth more than the amount you bought it for. The size charts are not accurate. They are a total scam. Dont buy from this company! They are a total scam!

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CustomerService R. – RoseWholesale Rep

Dear jennifer,

Thank you for your feedback.

Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Please offer us valid order number or email dress so that we will resolve the issue for you soon.

We apologize for the inconvenience this issue has caused.

Yours sincerely,
Rosewholesale.com Customer Service

jennifer Has Earned 10 Votes

Jennifer R.'s review of RoseWholesale earned 9 Very Helpful votes

Jennifer R.'s review of Gusto earned a Very Helpful vote

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