Jennifer P.

Have been waiting for over 200 days for my refund (purchased in January and it is now August). If you cancel, immediately dispute the charges! Do not give them the 2 to 3 billing cycles to see a credit on your card because then your card company will say it is out of their time scope. Common reasons for delay include a backlog of refund requests, systems being down, having to process them manually and your bank or credit card company not authorizing refund. I think they figure you will let it go eventually but I call them about every 2 weeks at this point. I don't care how good the price is, run from this company.

Despite what others have said we have had nothing but awesome service. We recently had a delay from our vet getting the script we need to Allvetmed and they were right there helping us in any way they could. They even let me authorize an upgrade I shipping via email without an hassle. They did all they could to help put us at ease and communicated with us promptly every step of the way. Remember that they rely on your vet to reply so you do have to make sure that the vet hold up their end up the paperwork too!