Jennifer P.

I have had the most horrendous experience dealing with this website as well as it's customer service. It has literally been a nightmare.
I recently ordered a bikini and a few dresses from Milanoo just to give them a try, because I have heard of them from an acquaintance. I ordered five beautiful looking summer dresses, all advertised as 'silk', 'cotton', and 'chiffon' as well as a ruffled bikini. The total came out to be $108.00 so- not bad. I waited a little bit over two weeks for the package to arrive, which was completely okay. When it arrived, I opened it and things just went downhill from there. What I encountered was an awful mess of spandex, polyester, and really poor workmanship. Some of the dresses were so short that they could barely pass for a shirt. The colors were awful, the stitching was on the outside, fringes were sticking out, and the fabric that they were made out of could barely pass for a swimsuit fabric. My biking actually came in RIPPED and SEE THROUGH. It was the weight and consistency of a pair of nylon pantyhose. It was awful. Every single item was just awful. I emailed the company immediately to request a return code as well as to discuss return shipping. They told me that I would be unable to return the bikini, since it is an 'intimates' piece, and that they do not reimburse return shipping. They also put you through an awful return process, requesting 'detailed photographs' of the problem, problem descriptions, and putting you on crazy deadlines to make returning as hard as possible (you need to ship it out within 7 days, but before that you need a return code which, once obtained, is only valid for three days). I sent them a variety of emails because I was furious- the fact that they false advertised their products and sent me damaged items is NOT my fault. I should NOT have to pay for return shipping if I received polyester instead of cotton. The very notion of this is ridiculous to me. The response to every one of my emails felt more or less automated, and never once addressed my issues with their clothing. The only thing they consistently asked for was pictures, and they very effectively skirted around everything I was trying to address to them. The return shipping was 29.33 Euros! That is $45! That is half of what I'm going to get back for returning my clothes! This is crazy. There is absolutely no reason why I should be dealing with any of this! The past few days have been a horror of emails written in broken english intermixed with running around with these 'clothes' and wasting time, money, energy, and nerves dealing with this absurdity. I will never, ever purchase from this website again. I will post this review on every forum and video that I can, so that people in the future can avoid situations like mine. I have never come across a website that has less respect for their customer. I have never had a more stressful and disappointing shopping experience. I look forward to this entire situation ending and never having to deal with them again.
Milanoo is a scam. Don't let them get you.