Jen O.

I discovered Zulily about 6 months ago and love their variety of unique items not found in your average cookie cutter department stores. If you are conscious of the no return policy, sizing charts, product material and shipping times you will not be disappointed. I have had a couple of items that were not in the best condition when received and they have always been fair in crediting my account for the entire purchase price as well as providing a $10 shopping credit. They do not want the item returned since they don't keep inventory so they suggest it is donated or I do whatever I want with it. I have found their response time to my emails is within hours and consider that top notch for customer service support. I believe they do their best to pick quality items from their vendors but even they are at the mercy of those same vendors since they don't house inventory. If you understand how they operate and pay attention to what is clearly outlined for each item as far as shipping, sizing and return policy you will love this site. They even let you know when the sizing chart is a general guideline because they don't have one directly from the vendor and if items are expected to run small or large. If you know your size and what material will give a little or not then you will have a 99% successful rate for fit. I am surprised at some of the negative reviews here because my experience has been nothing short of fantastic on many, many items I've ordered. No company will be perfect but Zulily has been very close to that in my opinion. I am constantly receiving compliments on all of my unique wardrobe finds and can't wait for my blue packages to come in the mail!