I don't normally write reviews, but there were so many terrible ones that I had to share a somewhat positive experience. I ordered an outfit online and didn't realize I was signing up for a VIP Membership. I noticed that I was charged this morning. I called customer service and talked to "Jay". He was awesome and immediately processed my refund (now I'm just waiting on the bank, which could take until next week). It took less than 5 minutes. I don't know if I would recommend the clothes yet, because they got lost in the mail so now I'm waiting on that.